Return Policy

Return Policy

WANT TO RETURN AN ITEM?
Your satisfaction with our products is our top priority. We accept returns for quemex.ca sales only. Purchases made from local stores must be returned to the original point of purchase. If you are not completely happy with your watch or clock, you must call us within 30 days of receipt to obtain a return authorization number. On purchases made in January 1st, 2014, returns will be accepted until January 30, 2014. Please note that returns and exchanges can take 2-4 weeks to process after receipt of the returned merchandise. Please contact our customer service line to obtain your return authorization number returns@quemex.ca.

THE RETURN NUMBER THAT YOU RECEIVE MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE. Packages without a return authorization number are at risk of being rejected.

The original purchase amount, less shipping, will be credited to your original method of payment. Please note that we can only refund to the method of payment that was used for the original purchase. Please also include your original packing slip.

WANT TO EXCHANGE AN ITEM?
If we made an error in your order or if the product you received was either damaged or defective, we will refund the shipping costs and send you a replacement product at no extra charge once we have received and processed your return. Timex reserves the right to qualify excessive use for damaged or defective products.

Conditions
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use. Please return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return. Returns after 30 days, worn or used watches or clocks are subject to our standard Warrant Policy.