Product Warranty

Product Warranty

QUEMEX Canada LIMITED WARRANTY

The Basic Coverage: This QUEMEX Canada Watch (but not any battery, crystal, crown, stem, case, band, or strap) is warranted to the owner for a period of ONE YEAR from the date of purchase against defects in manufacture by Quemex Industries – not by the dealer from whom the watch was purchased.

What Quemex Will Do: If this watch develops such a defect within the one year period, it will be repaired (i.e. a new or thoroughly reconditioned and inspected module will be installed or replaced and a watch of equal value and similar appearance will be supplied) at our option, provided it is returned with a $10.00 (plus applicable taxes) cheque or money order to cover costs of postage, handling, and service, and you provide proof of purchase and date of purchase.

This Limited Warranty Does Not Cover:
1) Quemex will not repair defects relating to servicing not performed by Quemex Canada.
2) Quemex will not provide any warranty service if your watch shows evidence that it has been tampered with, misused, abused, or altered; for example:

– moisture damage sufficient to affect the proper function of the watch;
– damage to the case; or
– visible cracking of the crystal.

3) Quemex Canada reserves the right to charge you for a replacement battery, if the battery in your watch is depleted. No additional charge will be made unless the one year warranty has expired or servicing is necessary for reasons beyond our control, in which case a moderate charge will be made.
4)QUEMEX Canada IS NOT LIABLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental, special, or consequential, damages, so the above exclusion or limitation may not apply to you.

Your Rights Under Implied Warranties and State Law: THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED WARRANTIES, OBLIGATIONS OR LIABILITIES. QUEMEX Canada LIMITS THE DURATION OF ANY WARRANTY IMPLIED BY STATE LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Care of Your Watch:

Avoid exposing your watch to water, steam, or other forms of moisture, if it is non-water-resistant
If the lens becomes damaged, have it replaced at once to avoid damage to the module.
When your battery is depleted, have it replaced promptly. The particular type of battery is indicated on your caseback.
Service of Your Watch: If your QUEMEX Canada watch should ever need servicing, either send it to Quemex addressed as follows
Because of possible loss, we recommend insuring your watch, return receipt requested, when using the mails. If you do not obtain the proper receipt within a reasonable time, start a tracer through the originating post office.

NEVER INCLUDE A SPECIAL WATCHBAND OR ANY OTHER ARTICLE OF PERSONAL VALUE IN YOUR SHIPMENT. PLEASE NOTE THAT WE MAY SUBSTITUTE A WATCH OF EQUAL VALUE AND SIMILAR APPEARANCE FOR YOURS ON BOTH IN-WARRANTY AND OUT-OF-WARRANTY REPAIRS.

For your convenience in obtaining factory service, participating Quemex retailers will be pleased to provide you with a pre-addressed Watch Repair Mailer.

If you have any further questions regarding our waranty policies please email us at warranty@quemex.ca